"Business Services Sector in Poland 2019"

The tenth edition of the most prestigious ABSL publication, which comprehensively describes the business services sector in Poland.

About us

The Association of Business Service Leaders (ABSL) is a leading organization representing business services in Poland.

We represent 200 of the largest companies and set the standards and directions for growth in the industry, which now employs over 300,000 people. Since 2009, we have provided inspiration, supported best practices, and offered our members and partners opportunities to share their knowledge, ideas and experience.

ABSL brings together shared service centers (SSCs), business process outsourcing (BPO), information technology outsourcing (ITO) and Research & Development (R&D) centers. Our members include names such as Accenture, Amazon, Arvato, Capgemini, Carlsberg, Goldman Sachs, Google, Hewlett Packard Enterprise, IBM, Infosys, JLL, Kimberly Clark, Luxoft, MAN, Nokia, Procter&Gamble, PwC, Shell, Toyota and UBS.

 Our members   Statute 

Check out some of our Events

Every year, ABSL organizes more than 100 meetings, training and workshops to encourage companies to share their knowledge and experiences, inspire one another and build relationships with industry representatives and decision-makers. 

Our events address a wide array of industry-relevant topics from domain-specific knowledge sharing sessions to global economic and industry trends presented during ABSL Annual Conference that each year hosts more than 1000 participants from all over the world.

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Our reports 

ABSL’s publications are the most valuable source of information about the sector and the directions for its growth.

ABSL’s studies provide in-depth descriptions of the industry, both on a national and regional level, and are widely used by member companies, local governments and journalists. For potential investors, ABSL reports are the primary source of knowledge about Poland’s investment climate, which they use in making forecasts when planning the location of their activities in Poland.

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Chapters, Clubs

& Communities

Local and country-wide communities of ABSL are the backbone of our organization that give our member companies opportunity to network, share knowledge and accomplish joint projects & initiatives.   

ABSL Chapters are local communities that bring together ABSL member companies from a given region. Chapters are managed by representatives of local ABSL member companies, have autonomy in defining their agenda and governance, but can always count on the support of the ABSL staff, ABSL Board and ABSL Partners.  

ABSL Clubs are country-wide communities of professionals from different fields, who wish to discuss sector-relevant topics, share best practices, plan common initiatives or gain an understanding of trends that will shape the sector. Clubs reflect three key areas of sectoral growth: HR, IT and BFSI (Banking, Financial Services and Insurance).  

As part of its Chapter activity, ABSL supports the establishment of local communities (or Corners and Priority Groups) and thematic groups for our member companies’ employees, which address issues relevant to the business services sector in Poland. The rules of operation and agendas are set by the participants independently, but the main purpose of establishing them is to enable experience-sharing, benchmarking and networking. 


ABSL International

ABSL in Europe now comprises of five sister organizations operating in Bosnia and Herzegovina, the Czech Republic, Latvia, Poland and Romania. The purpose of ABSL’s international cooperation is to inspire the community of companies in the sector to constantly strive for excellence, and to promote the continued growth and strengthening of the sector’s standing in the region.

The rapidly growing business services sector in Central and Eastern Europe now employs over 750,000 people. As a result of robust international cooperation, we are able to learn and benefit from the experience of companies across the region, accelerating the industry’s growth and effectively addressing the challenges it faces. As the largest organization representing the sector in the region, ABSL strives to promote innovative companies and support new investments that will help the industry grow on an entirely different level.



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