Strategic Board PIOTR DZIWOK, SHELL PRESIDENT OF ABSL Read more DARIUSZ BAZELI, COGNIZANT VICE – PRESIDENT POMERANIA REGION Read more MACIEJ BORKOWSKI, CREDIT SUISSE VICE – PRESIDENT NEW GENERATION SERVICES Read more EWA CARR DE AVELON, BNY MELLON VICE – PRESIDENT – WROCŁAW REGION Read more IWONA DUDZIŃSKA, CITI VICE – PRESIDENT - WARSAW REGION Read more JANUSZ DZIURZYŃSKI, ACCENTURE VICE–PRESIDENT EXECUTION Read more SEBASTIAN DRZEWIECKI, SABRE VICE–PRESIDENT Read more AGNIESZKA JACKOWSKA, INFOSYS VICE – PRESIDENT – ŁÓDŹ REGION Read more JOLANTA JAWORSKA, IBM VICE–PRESIDENT PUBLIC AFFAIRS & REGULATORY Read more MARCIN NOWAK VICE – PRESIDENT - SILESIA REGION Read more AGNIESZKA ORŁOWSKA, OLYMPUS VICE–PRESIDENT TALENT Read more WOJCIECH POPŁAWSKI, ACCENTURE VICE–PRESIDENT SECTOR EVOLUTION & PROMOTION Read more DEREK SMITH, UBS VICE-PRESIDENT KRAKÓW REGION Read more JACEK LEVERNES HONORARY PRESIDENT Read more × PIOTR DZIWOK, SHELL PRESIDENT OF ABSL Piotr Dziwok has been the Country Chairman of Shell Companies in Poland since 2011. He joined Shell in 1994 and since then has held various positions at both regional and global levels. Piotr led Shell Chemicals in the CEE and CIS regions and was Shell Chemicals Sales Director for Latin America and a Board Member for Shell Brazil. Piotr was also responsible for global CVP and driving change in Shell Global Fuel Cards. Piotr contributed to setting up Shell Business Operations Krakow and was its General Manager for 6 years. In May 2017, he became General Manager of the Contracting and Procurement Operations Delivery Center while continuing to serve as Chairman of Shell Companies in Shell Poland. For many years, Piotr has been an active member at the Association of Business Service Leaders (ABSL), a leading organization representing the modern business services sector in Poland. Since 2016, he has held the position of Vice President & Member of the Board of Directors. In 2017, he was elected Chairman of the ABSL Strategic Board. Piotr Dziwok graduated from the Moscow State Automobile and Road Technical Institute, the Cracow University of Economics, and the University of Economics in Katowice. Piotr also received an MBA from the Carlson School of Minnesota. × DARIUSZ BAZELI, COGNIZANT VICE – PRESIDENT POMERANIA REGION Senior Manager with experience in strategic planning and execution, improving operational efficiency, structuring global work distribution and building highly efficient teams. Currently leading Geoban Poland Service Centre for Operations within Santander Group. He is responsible for the centres delivery as well as implementation of the Global Operations Model. For the past years he has led and driven various business transformation programs within Geoban including a highly effective and industry recognized RPA program. Graduate of the IE Business School in Madrid. × MACIEJ BORKOWSKI, CREDIT SUISSE VICE – PRESIDENT NEW GENERATION SERVICES Director of Credit Suisse in the role of Chief Risk Office Poland Head based in Wroclaw. In his role he drives the development, vision and strategy across sites in Wroclaw and Warsaw. He is accountable for driving the right cultural behaviors in region, operational and regulatory effectiveness and is responsible for facilitating and overseeing the execution of processes and activities of the risk function in Poland. Mr. Borkowski joined Credit Suisse in 2011 with the target to set up and roll-out bank wide efficient finance operations. Prior to joining Credit Suisse, Mr. Borkowski held a variety of financial and global project roles at HP. Mr. Borkowski holds a Master’s degree in Finance and Corporate Accounting. × EWA CARR DE AVELON, BNY MELLON VICE – PRESIDENT – WROCŁAW REGION Ewa Carr-de Avelon is heading the Poland Enterprise Shared Services center for XL Catlin, a global insurance and re-insurance company. As the general manager of the Polish branch, she manages the center with over 400 employees in Wroclaw. She has 25 years of professional experience, with nearly half of this time spent in various managerial roles in the shared services industry. Her experience includes heading the HR Service Centre for Credit Suisse Poland, and the Sales & Marketing organization for Hewlett Packard’s Global Business Services (HP), with responsibility for operations delivered out of Poland and Romania. Prior to joining the SSC sector, Ewa hold a number of positions in multinational NGOs dealing with cross-cultural communication and international educational. She graduated with a Master degree in German and Dutch Philology at the University of Wroclaw, and with a Master of Science in Strategic Quality Management at the Portsmouth University, UK. She also finished the Innovation and Entrepreneurial Certificate Program at the Stanford University, US. × IWONA DUDZIŃSKA, CITI VICE – PRESIDENT - WARSAW REGION Iwona Dudzinska has been leading AML Monitoring and Investigation EMEA Regional Financial Intelligence Unit Hub since 2015 until now. In addition to her AML responsibility, Iwona has been assigned the role of leading Citi Service Center Poland Head in Aug 2016. Iwona has been with Citi for more than 25 years, joining Citibank Representative Office in Poland in 1991 and then working for Citibank (Poland) SA managing different functions within Operations and Technology, like Market Operations, Cash and Trade, Customer Service or Citi Support Services. Post-acquisition of Bank Handlowy, Iwona was leading the effort to integrate processes and IT systems, rolling out Flexcube platform, building Citi Service Center in Olsztyn as well as centralizing and reengineering processes for Citi Handlowy. In her role of Poland Cluster Operations and Technology Head, Iwona has been key in extending the Services from Poland to other Citi Branches and setting up Citi Service Center Poland in Warsaw and Olsztyn, that now employs more than 4000 people. Before she was appointed to her AML role, Iwona was serving as Bank Handlowy Management Board Member in charge of Operations and Technology (2009-2015). × JANUSZ DZIURZYŃSKI, ACCENTURE VICE–PRESIDENT EXECUTION Senior leader with rich international experience in building and running advanced business services. As of May 2019 joined Accenture Consulting as Principle Director in Technology Advisory. Over the course of 2018 OEX Group Business Development Director and Board Member at ArchiDoc S.A. a leading Polish business services provider. Before that, for over 20 years IT and Global Business Service Leader in Procter & Gamble, a leading FMCG global player. Responsible for multiple regional and global business and technology transformations in sales, marketing, finance, planning and logistics. For 4 years based at the European headquarters in Switzerland. IT Global Business Services Director since 2005. In charge of building and running the second largest IT centre in the P&G world located in Warsaw, providing vital global business services and solutions including BI, analytics, master data, direct to consumer solutions and planning capabilities. One of ABSL Founders. Member of the Board since 2009. In 2017 elected to the Strategy Board. One of key architects behind the ABSL 2.0 transformation. In 2017 elected Vice-President of the ABSL Strategic Board. Janusz graduated from Warsaw University of Technology. He also received an MBA certified by three leading European Universities. × SEBASTIAN DRZEWIECKI, SABRE VICE–PRESIDENT Experienced, competent, business savvy and innovative IT Director with excellent knowledge of change management, implementing innovative IT tools and improving business processes. Responsible for all aspects of preparing and implementing business strategies in cooperation with decision-makers in a group of companies. Innovative approach to solving complex business issues focused on processes, customers and employees. For many years associated with GSK, build the first shared services center in 2005, and helped to create shared services centers network in 2010. From 2015 he runs a GSK Poznan center and from 2018 Sebastian manages all GSK Centers, and helps drive GSK sourcing strategy. × AGNIESZKA JACKOWSKA, INFOSYS VICE – PRESIDENT – ŁÓDŹ REGION Agnieszka Jackowska has over 14 years of leadership experience in outsourcing and shared services. In 2003, after working a few years in the manufacturing and banking industry, she joined the project team responsible for setting up Philips Shared Services Center in Lodz, Poland and in 2007 played the key role in transition of Philips SSC to Infosys BPO. Since 2010, Agnieszka Jackowska-Durkacz has been Regional Center Head Infosys Poland, the largest Infosys Ltd. location outside India, and since 2014 - Associate Vice President, Infosys Ltd. She is responsible for building and executing business strategy of the center, implementation of LEAN strategy in the first Infosys Delivery Center and managing client portfolio which consists of 25 global brands – leaders of their sectors, i.e. mining sector, FMCG, and tech industry. × JOLANTA JAWORSKA, IBM VICE–PRESIDENT PUBLIC AFFAIRS & REGULATORY Vice President of ABSL , Director Government & Regulatory Affairs IBM Poland & Baltics Board Member American Chamber of Commerce in Poland. Responsible for cooperation with public administration, academia , business organizations and NGOs in the area of innovation policy, digital transformation ,workforce policy and building investment climate .Expert in development of innovative investments , digital transformation projects, leadership and workforce management. Member of the Board of the American Chamber of Commerce Poland & Co-chair of the Human Resources Management Committee of the American Chamber. Co-founder of Polish Professional Woman Network and Vital Voices in Poland. Graduate of Warsaw School of Economics and Henley Management College, UK. × MARCIN NOWAK VICE – PRESIDENT - SILESIA REGION Marcin Nowak – Delivery Centre Director Eastern Europe, Head of Global Distributed Smart Services at Capgemini and VP, ABSL Marcin Nowak role in Capgemini is to support leading Polish and Romanian Rightshore operations out of many Delivery Centers based in CEE. His role is not only limited to manage, but also develop, industrialize services and drive efficiency in line contractual targets. He is expanding with new delivery locations across Eastern Europe, leverage Global Delivery Network expansion in Brazil and APAC as well. At the same time Marcin Nowak is heading Global Service Line - Distributed Smart Services. DSS support is based on internal and third party vendor service structures across all geographical regions. On top of that Marcin Nowak as a VP, ABSL is leading sector community in Poland being focus on emerging regions Upper Silesia including Katowice Metropolis. The ABSL (Association of Service Business Leaders) is a leading organization representing the business services sector means: SSC, BPO, ITO, R&D companies. Marcin Nowak is graduated as Master of Science on Technical University in Krakow and Master of Business Administration on Capital Business University in Warsaw. He has about 18 years’ experience on a few Leadership Team management positions, where before join Capgemini he worked for Hoechst and Dade Behring (Siemens Medical) as Member of Board / Customer Care Director. × AGNIESZKA ORŁOWSKA, OLYMPUS VICE–PRESIDENT TALENT Agnieszka Orłowska joined Olympus in 2018 and is the Managing Director of Olympus Business Services organization with its Business Center located in Wroclaw, Poland. Agnieszka has over 20 years of professional experience in various international companies like Google, Hewlett-Packard, WABCO, Skanska in the area of business services operations management, customer experience, HR, marketing and finance. She is certified Six Sigma Green Belt. Expertise area: operations management, customer experience, marketing, human resources management, Corporate Social Responsibility (CSR), and client engagement. Agnieszka holds a function of VP Talent in the Association of Business Service Leaders (ABSL) Strategic Board. × WOJCIECH POPŁAWSKI, ACCENTURE VICE–PRESIDENT SECTOR EVOLUTION & PROMOTION Wojciech Popławski is the Managing Director at Accenture Operations. He gained knowledge and experience by managing international BPO programs in Poland and abroad. Wojciech actively participated in the processes of implementation, acquisition and transformation of comprehensive programs for Fortune 500 companies. × DEREK SMITH, UBS VICE-PRESIDENT KRAKÓW REGION Derek Smith is a qualified accountant and has worked for UBS for 25 years in various positions in London, Zurich, Hyderabad and Krakow. Derek was the CFO and Business Manager for UBS' Private Equity business for 8 years. He joined Group Offshoring in 2005 and was first based in India for a year, where he was part of a team setting up the UBS India Service Centre in Hyderabad. In 2007 he moved to Krakow in Poland took on the role of CEO of the UBS Poland Service Centre. In 2010 he was appointed the Head of the Offshore Service Centres, including Poland and India and consisting of over 500 employees and contractors. From 2011 Derek was based in Zurich and worked on the Too Big To Fail program developing the Global Recovery Plan for UBS, and on project Accelerate, a major repositioning of UBS' investment bank. In 2013 he returned to offshoring and outsourcing, responsible for a global change program covering external suppliers and internal service centers. Derek is now Global Head of Outsourcing, Nearshoring and Offshoring Enablement and Governance for UBS. He is a founder and board member of ABSL, the Poland offshoring & outsourcing Association, the founder of the Women’s Business Network in Krakow and co-head of Diversity and Inclusion for the UBS COO area, which covers 40,000 people and a member of the UBS Global Diversity and Inclusion Council Derek was born in the United Kingdom and has both British and Swiss nationality, and is currently based in Zurich, Switzerland. His interests are tennis, travel, cooking and his daughters. × JACEK LEVERNES HONORARY PRESIDENT Jacek Levernes is a senior executive with +20 years of leadership experience working across CEE, Europe and globally. His specialties include business development, operations, digital transformation, investment growth, as well as strategy and public affairs, while his track record spans multiple industries. Currently he is a Senior Advisor at Boston Consulting Group (BCG), Chairman at ICTSI Poland, and a non-executive Board Member of Globalworth Holding B.V., the investment fund behind the largest institutional real estate asset manager in the office segment across CEE. He is also the co-founder and now the Honorary President of the Association of Business Service Leaders (ABSL) an organization representing 300.000 sector jobs and 200 large investors in Poland including IBM, HP, Google, McKinsey, Infosys, Sony, Shell, Thomson Reuters, UBS, Credit Suisse, Citi, Bertelsmann, Cap Gemini, JP Morgan, State Street, Accenture and Goldman Sachs. ABSL is growing across Europe and also has organizations in the Czech Republic, Romania, Balkans, Baltics and Switzerland. He has studied, lived and worked in Norway, Poland, Spain, Belgium, Switzerland, Singapore and the USA.